Privacy Policy

We are committed to protecting your privacy and personal information

Last Updated: January 1, 2025

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

  • Email addresses when you subscribe to our newsletter
  • Contact information when you reach out to our support team
  • Game progress and statistics when you play our games
  • Device information and identifiers for game functionality

Automatically Collected Information

We automatically collect certain information when you use our services:

  • Device type, operating system, and browser information
  • IP address and general location information
  • Game usage statistics and performance data
  • Crash reports and error logs for technical improvements

2. How We Use Your Information

We use the collected information for the following purposes:

  • Provide and maintain our gaming services
  • Improve game performance and user experience
  • Send important updates and notifications
  • Provide customer support and respond to inquiries
  • Analyze usage patterns to enhance our services
  • Prevent fraud and ensure service security

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Provide personalized content and advertisements
  • Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and prevent fraud
  • With trusted service providers who assist in our operations
  • In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection practices

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typical retention periods include:

  • Account information: Until account deletion
  • Game progress data: 3 years after last activity
  • Support communications: 2 years
  • Analytics data: 26 months

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request information about data we collect and process
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing activities
  • Restriction: Request restriction of processing

To exercise these rights, please contact us at support@duddaplay.com.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions for certain countries
  • Certification schemes and codes of conduct

10. Third-Party Services

Our services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Legal Basis for Processing (EU Users)

For users in the European Union, we process your personal information based on the following legal grounds:

  • Consent: When you have given clear consent for specific purposes
  • Contract: When processing is necessary for service delivery
  • Legal Obligation: When required to comply with applicable laws
  • Legitimate Interest: For business operations and service improvement

14. Automated Decision Making

We may use automated systems to analyze user behavior and preferences to provide personalized gaming experiences. You have the right to request human review of automated decisions that significantly affect you.